AI chatbot for SaaS

An AI chatbot for SaaS that answers product questions from your docs

Your customers ask about setup, billing and features every day. Aidfolk answers them on your website, your docs or inside your app, in seconds and in any time zone, with a link to the page behind each answer.

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Sound familiar?

The problem

The same tickets, every day

“How do I reset my password?” “Can I change plans?” Repetitive questions fill your team's week and push the hard ones down the queue.

Customers in every time zone

A question asked at 2 a.m. your time waits until morning. For a trial user deciding whether to buy, that's often too late.

Docs nobody finds

The answer is in your documentation, but search returns ten pages and the customer emails you instead.

The answer

How Aidfolk helps

Answers from your own docs, with sources

Every answer comes from your help center, docs and notes, and lists the pages it used, so customers can read more and your team can check it.

Around the clock

It answers in seconds at any hour, and replies in the language the customer writes in.

Find the gaps in your docs

Conversations show which questions went unanswered, and Analytics the ones asked most: a ready-made list of pages to write.

Only on your domains

Put it on your marketing site, docs and app. It answers only on the websites you list, subdomains included.

Setup

What to give your agent

Start with the content your customers already read. You can add more any time.

Your help center and documentation site
Setup guides, API references and release notes
Pricing, billing and cancellation policies
Notes on known issues and their workarounds

Questions an agent like this answers

How do I set up two-factor authentication?
Can I export my data to CSV?
What's the difference between your Team and Business plans?
Why does the API return 401 with my key?
How do I downgrade or cancel my subscription?
Do you support single sign-on?

SaaS support: common questions

Can it answer questions about our API and integrations?

Yes, if they're in your documentation. Add your API reference and guides as a website or files, and the agent answers from them and cites the pages it used.

What happens when a customer asks something our docs don't cover?

The agent is told to answer only from your content, so it says it doesn't know instead of guessing. You can write that reply yourself, for example pointing to your support email, and the question shows up as unanswered so you can add the missing page.

Can we put the chatbot inside our app as well as on our website?

Yes. The widget is one script tag, so it works on any page you control: your marketing site, your docs and your app, as long as the agent lists those websites.

How many agents does a SaaS company need?

Often one or two: a support agent for customers and perhaps a docs agent for developers. Starter includes 2 agents and Pro 5, each with its own knowledge, instructions and look.

Give your customers answers in seconds

Start on the Free plan with 50 AI credits a month. No card needed, and your agent can be live on your site today.

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