Features
Train it on your content. Test it. Put it on your site.
Everything Aidfolk does to turn your help center, docs and files into an AI support agent that answers customers with sources.
Knowledge
Train it on the content you already have
No training data or model tuning. Add your sources, and Aidfolk splits, indexes and searches them for every question.
Websites and sitemaps
Enter your help center or docs address, let Aidfolk find the pages by following links or reading the sitemap, and choose the ones to keep.
Files
Upload or import from a link: PDF, DOCX, PPTX, XLSX, HTML, MD, TXT, CSV, ODT, RTF, EPUB. Headings and tables are kept, and PDFs keep their page numbers.
Notes
Write down the answers that live in your team's heads: FAQs, instructions, definitions, known issues.
API sources
Turn records from your own systems (JSON or XML) into knowledge, with a template for how each record reads.
Read again, restore versions
Read a changed page again with one click, or a whole site. Replaced files keep their earlier versions.
Choose what each agent uses
An agent can follow whole sources, including what's added later, and any item can be switched out of answers.
Answers
Answers your customers can trust
Grounded in your content, honest about its limits, and easy to check.
Sources under every answer
Answers cite the pages and documents they used, with links to web pages and page numbers for PDFs. You can turn sources off per agent.
No guessing
Agents answer only from your sources and say when they don't know, with the reply you write. Text inside your documents is treated as information, not instructions.
In your customer's language
Customers ask in their language and get the answer in it, even when your content is in English.
Search by meaning and by keyword
Questions are matched with your content by meaning (“I can't log in”) and by exact words (product names, error codes).
Agents
Shape how each agent answers
Several agents per workspace, each with its own knowledge, instructions and look.
Start from a purpose
Customer support, document Q&A, FAQ, internal knowledge base or general assistant: each starts with sensible instructions you can rewrite.
Instructions and settings
Set the tone, the scope, the reply when it can't answer, how creative it may be and how long answers run.
A private test chat
Try questions before customers do. Each answer shows its sources, the model that answered and the credits it used.
Models, and your own key
Pick a model per agent, or use Aidfolk's default, which falls back to another provider if one has an outage. On Pro, use your own AI provider key.
Chat widget
A chat widget that looks like part of your site
One line of code, and changes you save reach your site without touching it again.
Your brand
Title, welcome message, colour, light or dark, your icon, and the corner it sits in, with a live preview.
Any website
One script tag works on hand-coded sites and on WordPress, Wix, Webflow, Squarespace and Shopify.
Only on your websites
Each agent answers only on the websites you list, subdomains included, so nobody can borrow it.
Made for phones too
On small screens the chat opens full screen. Answers stream in as they're written.
Insights
Know what your customers ask
Every conversation is a lesson about your product and your docs.
Conversations
Read every conversation with its sources, filter by agent, and find the ones with unanswered questions.
Analytics
Conversations and messages over time, your busiest agents, and the questions customers ask most often.
Usage and credit alerts
Credits used per day, agent and model, with a CSV download. Admins get an email at 80% of the month's credits and at zero.
Team
Work on it together
Invite your team: up to 10 members on Pro.
Invitations
Invite teammates by email. Deactivate or remove them any time.
Two simple roles
Admins manage everything, including team, billing and settings. Members work on agents, knowledge and conversations.
See it answer from your own content
Start on the Free plan with 50 AI credits a month. No card needed, and your agent can be live on your site today.